Frequently Asked Questions

Find quick answers to the most common questions about our services and courses.

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Common Questions

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Services

What services does CHGlobal Technology offer?

We offer comprehensive technology services including web development, mobile app development, digital marketing, UI/UX design, e-commerce solutions, and software consulting. Our team specializes in custom solutions tailored to your business needs.

How long does a typical project take?

Project timelines vary based on complexity and requirements. Simple websites typically take 2-4 weeks, while complex web applications may take 2-6 months. We provide detailed project timelines during our initial consultation.

Do you provide ongoing support after project completion?

Yes! We provide ongoing support, maintenance, and updates for all our projects. Our support packages are flexible and can be customized based on your needs. We also offer 24/7 email support and emergency assistance.

Can you work with clients outside Rwanda?

Absolutely! We work with clients globally. We use modern collaboration tools like Slack, Zoom, and project management platforms to ensure smooth communication and project delivery regardless of location.

Courses

What courses do you offer?

We offer professional training in PHP programming, JavaScript & React, HTML & CSS, digital marketing, database management (MySQL), and computer literacy. All courses are designed for both beginners and intermediate learners.

Are the courses suitable for beginners?

Yes! Our courses are structured to accommodate learners at all levels. We start with fundamentals and gradually progress to advanced topics. Our HTML & CSS course is perfect for complete beginners.

Do you provide certificates upon completion?

Yes, we provide industry-recognized certificates for all completed courses. Some of our courses, like digital marketing, also offer Google certification opportunities.

Do you offer online courses, and how do they work?

Yes, we offer online courses designed for flexible and convenient learning. Students can attend live virtual classes or access recorded lessons at any time. Our online programs include practical assignments, real-world projects, and direct support from instructors through chat, email, or video sessions. This allows learners to study from anywhere while still receiving full guidance and interaction.

Payments

What payment methods do you accept?

We accept multiple payment methods including mobile money (MTN Money, Airtel Money), bank transfers, credit/debit cards (Visa, Mastercard), and cash payments at our office. All payments are secure and receipts are provided.

Can I pay for courses in installments?

Yes! We offer flexible payment plans including monthly, 6-month, and annual options. The 6-month and annual plans come with significant discounts (25% and 33% respectively).

Do you offer refunds?

We offer a 14-day money-back guarantee for all courses. If you're not satisfied within the first two weeks, we'll provide a full refund. For custom projects, refund terms are discussed during the contract phase.

Support

How can I get technical support?

You can reach our support team via email at support@chglobal.com, phone at +250 788 123 456, or use our live chat feature. We typically respond to support requests within 24 hours during business days.

What are your business hours?

Our office hours are Monday to Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM (East Africa Time). We're closed on Sundays. For urgent technical issues, you can email us anytime.

Do you provide training for corporate teams?

Yes! We offer customized corporate training programs for teams and organizations. We can conduct training at your location or our facility. Contact us for corporate training packages and group discounts.

Funding

How can I apply for funding?

You can fill out the Funding Application form on our website and provide details about your project, budget, and goals.

Who can request funding?

Anyone including individuals, organizations, or companies with projects that aim to create social or technological impact in Rwanda can apply.

How will I know if my project is approved?

CHGlobal Technology will review your application and notify you if your project is approved or if more information is needed.

Is there a maximum amount I can request?

Yes, there is a limit based on the type and size of the project. Detailed guidelines are provided on the Funding page.

How can I track the status of my funding request?

You can track your application through our Funding Dashboard to see updates and progress of your project.

Donation

How can I donate to CHGlobal Technology?

You can donate using the Donate page on our website and choose a project or cause you want to support.

Are donations used responsibly?

Yes, all donations are monitored and reports are provided on how the funds are spent for transparency.

Can I donate a small or large amount?

Yes, donations of any size are welcome. You can give according to your capacity.

Can I support a specific project?

Yes, you can select a specific project from the Explore Projects section to support directly.

Will I get a receipt for my donation?

Yes, after completing your donation, you will receive a confirmation receipt showing your contribution.

Partners

Who can become a partner?

Partners can be companies, organizations, or individuals who want to support technology, education, or development projects in Rwanda.

How can I become a partner?

You can fill out the partnership request form or contact CHGlobal Technology through the Partners page.

What benefits do partners get?

Partners gain opportunities to promote their activities, network with other partners, and receive support on various projects.

Is partnership only financial or also collaborative?

Partnership can be financial support, collaborative projects, or both depending on the agreement.

How can I verify legitimate partners?

CHGlobal Technology lists all approved partners on the website along with the projects they are involved in.

User Questions

I need Special Trainings on Digital Marketing

Yes , We Can Help You , Just Call Us

can i get full fund for this course?

absolutely! You Can

Can I get Training About Networking?

hello?

I want to get course on Software development

hello?